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Fair and Transparent Refund Policy & Service Agreement

Welcome to evisaviet-nam.com, an independent and specialized electronic visa processing portal operated by Nexus Solutions Global Ltd.

Our primary goal is to make your travel preparations for the Socialist Republic of Viet Nam as smooth, secure, and professional as possible. We believe that trust is built on transparency. Therefore, we want to clearly explain how our service works, how your payments are utilized, and why we have specific policies regarding refunds within the 2026 regulatory framework.

Please read this Fair and Transparent Refund Policy carefully before submitting your application. By utilizing our services, you acknowledge that you understand and agree to the following terms, designed to protect both your application integrity and our operational excellence.

I. How Your Payment is Utilized (Understanding Our Fees)

To provide you with an "Elite" and seamless experience, our pricing structure is designed to be all-inclusive. When you select a processing tier, the fee you pay covers every administrative and technical requirement to secure your Viet Nam e-Visa.

2026 Processing Tiers & All-Inclusive Fee Schedule

  • Standard Processing Service

    • Single Entry (90 Days): $70 USD

    • Multiple Entry (90 Days): $120 USD

    • Estimated Processing time: 4 - 7 Business Days

  • Urgent Processing Service

    • Single Entry (90 Days): $120 USD

    • Multiple Entry (90 Days): $170 USD

    • Estimated Processing time: 12 - 24 Hours

  • Super Rush Processing Service

    • Single Entry (90 Days): $200 USD

    • Multiple Entry (90 Days): $300 USD

    • Estimated Processing time: 3 Hours

  • ⭐ Priority VIP Support Upgrade (+$30 USD)

    • Includes 24/7 Dedicated WhatsApp Support and an Error-Free Guarantee (50% discount on the agency fee for the second attempt if rejected).

Where Does Your Money Go?

The moment you click "Submit," your payment is instantly allocated to two critical areas:

  1. Official Government Taxes and Fees: The majority of your payment is instantly transferred to the Viet Nam Department of Immigration to cover your mandatory visa processing taxes. We pay these official fees on your behalf in real-time to secure your spot in the government queue.

  2. Professional Verification and Operations: The remainder of the fee covers our agency's comprehensive digital services. This includes manual verification of your passport MRZ codes by specialists to prevent rejection, 24/7 technical support, bank-grade data encryption, and rapid API submission to the government portals.

II. Our Mutual Understanding on Refunds

Because we immediately remit the required taxes to the Government of the Socialist Republic of Viet Nam to initiate your dossier, and because the Vietnamese government does not issue refunds under any circumstances (regardless of approval, delay, or rejection), we are unable to recover those funds once they are committed.

As a result, we cannot offer refunds once your payment has been processed and your application has been submitted to the official government systems.

Refunds cannot be provided in the following common scenarios:

  • Government Rejection: If the Vietnamese authorities deny your visa for any administrative or security reason.

  • Change of Travel Plans: If your flight is canceled, your itinerary changes, or you decide not to travel to Viet Nam after processing.

  • Information Errors: If a visa is issued with errors due to incorrect data provided by the applicant during the form submission.

III. The "Priority VIP" Safety Net

We understand that visa rejections, though rare, can be disruptive. To offer our clients a higher level of security, we created the Priority VIP Service (+$30 USD).

If you upgrade to the Priority VIP tier and the Vietnamese Government unexpectedly rejects your application, we provide a shared-burden solution:

  • 50% Discount: You are entitled to a 50% discount on our agency service fee for your subsequent re-application attempt.

  • 24/7 Live Support: You gain immediate, priority access to our WhatsApp Support Team to resolve any administrative discrepancies instantly.

(Note: This is a discount for future service to facilitate a successful re-entry attempt, rather than a cash refund. This benefit is exclusive to Priority VIP members.)

IV. Resolving Disputes Fairly and Amicably

We work tirelessly to provide a high-value, professional service. If you encounter any issue, we request that you contact our elite support team first before initiating a chargeback or payment dispute with your financial institution.

The Impact of Unjustified Chargebacks

When a bank chargeback is filed for a service already rendered (where government taxes have already been paid by our firm), it constitutes a severe financial loss and is legally considered an unjustified dispute.

To protect our operations:

  1. Evidence Submission: We are obligated to submit comprehensive evidence to banking institutions, including digital consent logs, IP tracking, and proof of government submission.

  2. International Flagging: Unresolved payment disputes regarding government-related immigration services may inadvertently flag your profile in international travel databases, potentially causing significant delays in your future international travels.

Frequently Asked Questions (FAQ) About Your Payment

1. I made a mistake on my application. Can I cancel and get a refund?

Our automated systems instantly pay the government fees to ensure the fastest processing times (especially for our 3-hour Super Rush tier). Because these fees are non-recoverable from the government, we cannot issue a refund. Please double-check your data before submission.

2. My visa was rejected. Why is the fee non-refundable?

The Vietnamese Ministry of Immigration charges for the evaluation process itself, not the final result. Since the government utilizes the fee to process the background checks and does not refund our agency, we cannot pass a refund to the client.

3. Is my payment secure?

Absolutely. We utilize industry-leading, bank-grade encryption. Your financial data is never stored on our servers, ensuring 100% transaction security.

Corporate & Contact Information

NEXUS SOLUTIONS GLOBAL LTD A private limited company incorporated under the Companies Act 2006. Registered in England and Wales.

© 2026 Nexus Solutions Global Ltd. All rights reserved.

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